I want to play the game on another device using the same account

[Android Devices]In order to use your other device with the same account you must be logged into the same  Google Play account on both ...

I want to transfer my account from an Android device to an iOS device

Yes, you can transfer your profile to iOS. You have to log in to Google+ first. Then go to Settings/Account in the game, then Link Device in...

I lost my account accidentally (changed device, deleted the app, etc.), what happens now?

Please let us know your player account name so we can look into it. Did you login to Game Center on iOS or Google Play Game Services on Andr...

My account has been banned for cheating, what should I do next?

If you received a message that indicates you won’t be able to continue playing or you see your progress is not recorded anymore in the game,...

How do I get my User ID?

To get your Player/User ID, follow the steps below:Tap on the three horizontal lines button at the top left side of your hangar screen.Selec...

How do I link my account?

Remember that the most important thing to do with your account is to save it. This process prevents the loss of your progress, regardless of...

I have lost my account. What should I do?

First, please do not open a second account or you may delete your original one. Neither use any cheat or hack in the game, or even VPN, as a...

Can we delete or reset your game account?

Sadly it is not possible to delete or reset an account, as it's completely linked to your device account. If you want to begin a new account...

The Game Change my Account Often

This happens when Google detects that you have more accounts that you own or on the device, generally linked to the Google store. Please fol...