It is possible that there is a problem with your account that is preventing you from logging in. We will be happy to help you. Please send us an email to lwsupport@tinybytes.com with a screenshot of the game loading or the message that appears to prevent you from entering, the email you use and most importantly: your in-game ID.

You will find your ID when you click on your name in the game and below it you will always see a series of numbers and letters that make up your ID.

Another possible reason is for a ban, but the game will always notify you that this has happened, if you do not agree with that decision, please contact us via Customer Support.