I want to play the game on another device using the same account

[Android Devices]In order to use your other device with the same account you must be logged into the same  Google Play account on both ...

I want to transfer my account from an Android device to an iOS device

Yes, you can transfer your profile to iOS. You have to log in to Google+ first. Then go to Settings/Account in the game, then Link Device in...

I lost my account accidentally (changed device, deleted the app, etc.), what happens now?

Please let us know your player account name so we can look into it. Did you login to Game Center on iOS or Google Play Game Services on Andr...

My account has been banned for cheating, what should I do next?

If you received a message that indicates you won’t be able to continue playing or you see your progress is not recorded anymore in the game,...

How do I get my User ID?

To get your Player ID, follow the steps below:Tap on the three horizontal lines button at the top left side of your hangar screen.Select the...

How do I remove a user from my friend list?

You can remove a User from your Friend List as follows:On the Garage screen, tap the three lines button in the upper left corner of the scre...

How do I link my account?

Remember that the most important thing to do with your account is to save it. This process prevents the loss of your progress, regardless of...

I have lost my account. What should I do?

 First, please do not open a second account or you may delete your original one. Neither use any cheat or hack in the game, or even VPN...

I purchased an item by accident. Can I get a refund?

Sadly we do not refund in-game currency for players' mistakes in purchasing content, as it is impossible for us to verify between accidental...

My vehicle has disappeared

A vehicle in the game can't disappear without any interaction. By system design, the only way a vehicle can disappear in our game is if the ...

My gold has disappeared

The system can't lose gold by itself. What happens is that the player spends gold inadvertently, either by speeding up the workshop or by ac...

Can we delete or reset your game account?

Sadly it is not possible to delete or reset an account, as it's completely linked to your device account. If you want to begin a new account...

The Game Change my Account Often

This happens when Google detects that you have more accounts that you own or on the device, generally linked to the Google store. Please fol...