We are sorry to hear you had a problem with your in-app purchase in the game. Please contact us via Customer Support and provide a screengrab of the receipt. Also, please provide answers to these questions:
- When was the purchase done?
- If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
- Have you tried processing your refund with Google Play? Here are the steps to get a refund with them directly at Google Play Help