It is not necessary to open more than one ticket with support if they still do not respond to you. Support should not take more than 48 hours to attend to your case. As we are always releasing new updates, there are always many players contacting us and the order of arrival is prioritized. That's why we try to put as many help guides as we can in our FAQ. Always check beforehand in the FAQ if your question is already answered, this way you avoid waiting if support is very required. Also remember that if you are going to report a problem, attach proof of your purchase, or the image or short video that shows the problem. Finally, remember to always communicate respectfully, we will always serve you in the best way and with respect, since if you fall into insults you can effectively be banned from support.