Please close the game and restart your device, now after that, re-open the game and see if the content is now there. The system sometimes takes a few minutes to send the content and this way you activate it faster. On Android, if the content is not there even after that, please send us an image of the purchase receipt via in-game support so we can move forward with the case to the tech team. If you are an Apple player, this is even simpler, just go to the game settings and press “restore purchases”, this will fix the issue ASAP.