If this happens, please follow these steps so you can fix it: -Check that you have installed the latest update or version of the game from the store, and have at least 300 MB of free space on the device. -Make optimization of your devices, and play on official compatible ones, not on emulators. -Update operating system -Do not play using VPN or emulators, nor cheats or exploits of any kind. Only use official Android or iOS mobile devices and the official last version of the game available. -close other apps -review that they have free space in the internal storage. -Always play connected via wifi with all bars on the green. Please after all that, restart the game and see if it's working fine now. If nothing of this works, it means there is a stability problem on your network, so please try to use a different internet connection.