When it comes to this issue, you’ll have to take a video, and use the screen recording option on your cellphone to show us the issue. After that, you have to contact us and send us that video via our Help Center, after that we will start a case studying what’s going on and see if that’s an in-game issue or it’s related to your device.

It’s essential to have proof when it comes to delicate issues, that’s the only way we have to help.